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Privacy Policy

The Emissary Luxury Transport

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Effective Date: May 14th, 2025

 

At The Emissary Luxury Transport, your privacy is a cornerstone of the elegance and discretion we offer. Whether you’re reserving transportation for a wedding, private event, or a high-profile occasion, we are committed to protecting your personal information with integrity, transparency, and care.

 

1. Information We Collect

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We collect personal information in the following categories:

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a. Information You Provide Directly:

  • Full name, email address, phone number

  • Billing and mailing addresses

  • Event details (e.g., wedding date, party size, pickup/drop-off locations)

  • Payment information (processed securely via third-party services)

b. Information Collected Automatically:

  • IP address, browser type, device ID, and location (via cookies and analytics)

  • Website navigation patterns and session behavior

c. Information From Third Parties:

  • Event planners, travel agents, or client representatives may share relevant details with your permission.

 

2. How We Use Your Information

 

We use your data to:

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  • Process and manage reservations

  • Provide personalized transportation services

  • Communicate confirmations, schedules, and updates

  • Respond to inquiries and provide exceptional customer support

  • Comply with legal obligations

  • Improve our website and services through analytics and user feedback

 

We will never use your personal information for purposes unrelated to your engagement with our services without your explicit consent.

 

3. Legal Basis for Processing (If Applicable)

 

Where the GDPR applies, our legal basis for processing includes:

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  • Contractual necessity (e.g., to fulfill your booking)

  • Legitimate interest (e.g., ensuring service quality and safety)

  • Legal obligation

  • Consent (e.g., for marketing communications)

 

4. How We Share Your Information

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We only share information with:

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  • Trusted service providers (e.g., payment processors, chauffeurs,) who are bound by confidentiality agreements

  • Legal and regulatory authorities when required by law or for fraud prevention

  • Event collaborators only with your consent

 

We do not sell, rent, or trade your information.

 

5. Data Security

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We implement administrative, technical, and physical safeguards to secure your information. This includes:

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  • Encrypted payment processing

  • Secure server environments

  • Limited access protocols for employees and contractors

  • Despite our efforts, no online system is 100% secure. We recommend using strong passwords and caution when sharing sensitive details electronically.

 

6. Data Retention

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We retain your information only as long as necessary to fulfill the purposes outlined above or to comply with applicable legal, tax, or accounting requirements. When no longer needed, your information will be securely deleted or anonymized.

 

7. Your Privacy Rights

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Depending on your jurisdiction, you may have the right to:

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  • Access the personal data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent (for example, unsubscribing from emails)

  • Request a copy of your data in a portable format

 

To exercise your rights, email us at [info@emissarylux.com].

 

8. Cookies and Tracking Technologies

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Our website uses cookies to improve functionality, personalize your experience, and analyze site traffic. You can adjust your cookie settings at any time through your browser preferences or our website’s cookie banner.

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9. Third-Party Links

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Our website may contain links to external sites. We are not responsible for the privacy practices of other companies or websites. Please review their privacy policies before submitting any personal information.

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10. Children’s Privacy

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Our services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us so we can delete it promptly.

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11. International Data Transfers

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If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S., where data protection laws may differ. We ensure adequate protection through contractual safeguards or consent.

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12. Changes to This Policy

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We may update this Privacy Policy periodically to reflect legal, technical, or operational changes. Updates will be posted on this page with a revised “Last Updated” date.

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13. Contact Us

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For questions or concerns about this policy or your data, please contact us:

The Emissary Luxury Transport
📧 info@emissarylux.com
📞 (571) 673-5010

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