Terms and Conditions
The Emissary Luxury Transport
Effective Date: May, 2025
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE BOOKING OR USING OUR SERVICES. BY BOOKING OR USING THE SERVICES OF THE EMISSARY LUXURY TRANSPORT, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
1. Introduction
1.1. Parties: These Terms and Conditions ("T&Cs") govern the provision of luxury chauffeur services (the "Service" or "Services") by The Emissary Luxury Transport ("Company," "We," "Us," "Our") to you, the client ("Client," "You," "Your"). The Emissary Luxury Transport is a [Specify Legal Structure, e.g., Limited Liability Company] operating in the Washington D.C., Maryland, and Virginia (DMV) area.
1.2. Purpose and Scope: These Terms and Conditions apply to all Services booked with and provided by the Company.
1.3. Acceptance of Terms: Your booking of, or use of, our Services constitutes your unconditional acceptance of these T&Cs as may be amended from time to time.
2. Definitions
2.1. Service: The luxury chauffeur transportation services, including the provision of a Chauffeur and Vehicle, as detailed in the Booking Confirmation, primarily for weddings and special events.
2.2. Booking: A confirmed reservation for the Service made by the Client and accepted by the Company.
2.3. Booking Confirmation: The written confirmation (typically via email) provided by the Company to the Client, detailing the agreed-upon Service, schedule, pricing, and other relevant information.
2.4. Client: The individual, company, or other legal entity making the Booking and/or utilizing the Service.
2.5. Chauffeur: The professional, licensed driver provided by the Company to operate the Vehicle and perform the Service.
2.6. Vehicle: The designated luxury vehicle, a Mercedes-Benz S580 or BMW X7, provided by the Company for the Service.
2.7. DMV Area: The geographical region encompassing Washington D.C., and the states of Maryland and Virginia where the Company primarily operates.
3. Service Description & Scope
3.1. Nature of Services: The Company provides premium, chauffeured transportation services tailored for luxury weddings, premier special events, and other occasions as agreed upon in the Booking Confirmation.
3.2. Fleet: Services are provided using the Company’s exclusive fleet, consisting of Mercedes-Benz S580 sedans and BMW X7 SUVs. The specific vehicle provided will depend on availability.
3.3. Service Area: The standard service area is within the DMV Area. Services requested outside this area may be accommodated at the Company’s discretion and may be subject to additional surcharges, which will be communicated to the Client before Booking Confirmation.
3.4. Hours of Operation: Services will be provided according to the schedule outlined in the Booking Confirmation. For inquiries and bookings, our office hours are as follows:
- Monday through Friday: 8:00 AM - 7:00 PM EST
- Saturday: 10:00 AM - 6:00 PM
- Sunday: 10:00 AM - 5:00 PM
We are available seven days a week to assist you.
4. Bookings, Reservations & Confirmations
4.1. Booking Process: Bookings can be requested through the Company’s official website contact form, via email, or by phone. All Bookings are subject to availability and Company acceptance.
4.2. Information Required for Booking: To make a booking, the client must provide accurate and complete information. This includes, but is not limited to, the following details: full names, contact information, email address, type of event, event date(s), specific pick-up and drop-off times and locations, estimated duration of service, number of passengers, and vehicle preference(s).
4.3. Booking Confirmation: A Booking is considered confirmed only upon the Client’s receipt of a written Booking Confirmation from the Company and payment of any required deposit. The Booking Confirmation will detail the agreed-upon services, schedule, and estimated cost.
4.4. Minimum Booking Duration: A minimum booking duration of four (4) consecutive hours applies to all hourly Services, unless otherwise explicitly agreed in writing by the Company.
4.5. Advance Booking: Booking in advance is strongly recommended for our exclusive services. Our Mercedes Benz S580 and BMW X7 models only fleet are in high demand. This is particularly important during peak seasons or popular event dates when specific vehicle requests are made.
5. Pricing, Deposits & Payment
5.1. Hourly Rates: Current standard hourly rates are $220.00 per hour for the Mercedes-Benz S580 and $170.00 per hour for the BMW X7. These rates are subject to change with prior notice, but rates quoted in a Booking Confirmation will be honored.
5.2. Calculation of Charges: Charges are calculated from the agreed pick-up time until the final drop-off time specified in the Booking Confirmation. Time is billed in 30-minute increments after the minimum booking duration.
5.3. Additional Charges: The Client is responsible for additional charges, including but not limited to: tolls, parking fees, airport fees, special event surcharges, out-of-area travel surcharges, and costs for special requests (e.g., specific amenities not included as standard). These will be communicated where possible at the time of booking or as they arise.
5.4. Quotes: All quotes provided by the Company are valid for 30 days from the date of issue, unless otherwise stated.
5.5. Deposits: A non-refundable deposit of 50% of the estimated total service cost is required to secure a Booking. The specific deposit amount will be determined in the quote or Booking Confirmation.
5.6. Final Payment: The remaining balance of the total service cost is due no later than 30 days before the service date. For Bookings made within 30 days of the service date, full payment is required at the time of Booking.
5.7. Accepted Payment Methods: The Company accepts payment via Visa, MasterCard, American Express, and bank transfer. Credit card payments may be subject to a processing fee.
5.8. Gratuities: Chauffeur gratuities are not automatically included in the quoted price unless explicitly stated. Gratuities are at the Client’s discretion but are appreciated for excellent service.
6. Cancellations, Refunds & Amendments
6.1. Client Cancellations: All cancellation requests must be submitted in writing via email (info@emissarylux.com) to the Company.
If a client cancels a confirmed booking more than 30 days before the scheduled date of commencement of service, a refund of 50% of the deposit will be returned to the client. The deposit will be forfeited if a cancellation is made within 30 days of the commencement of service. Specific cancellation terms for very large or complex bookings (e.g., multi-day events) may be detailed separately in the Booking Confirmation.
6.2. Company Cancellations: The Company reserves the right to cancel a Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather conditions rendering travel unsafe, government-mandated shutdowns, unforeseen critical vehicle malfunction, Chauffeur illness/unavailability where a suitable replacement cannot be found, or Force Majeure events (see Section 9.4). In the event of a Company cancellation, the Client will be offered the option of a full refund of any amounts paid (including the deposit) or rescheduling the Service for a mutually agreeable future date, subject to availability.
6.3. Amendments to Bookings: Requests for amendments to a confirmed Booking (e.g., changes to date, time, duration, number of passengers, pick-up/drop-off locations, vehicle type) must be submitted in writing via email (info@emissarylux.com) and are subject to Company approval and vehicle/Chauffeur availability.
Significant amendments may result in a revision of the quoted price. Minor amendments may be accommodated at no extra charge at the Company’s discretion.
Amendments requested close to the service date may not be possible or may incur additional fees.
7. Client Responsibilities & Conduct
7.1. Punctuality: The Client and their group must be prepared for pick-up at the agreed time and location. If the Client is not ready within 15 minutes of the scheduled pick-up time, additional waiting time may be charged at the applicable hourly rate, or it may reduce the total service time available.
7.2. Accurate Information: The Client must provide accurate and complete information when booking and for any updates. The Company shall not be liable for errors or service failures that result from incorrect information supplied by the Client.
7.3. Passenger Conduct: All passengers are expected to behave respectfully, orderly, and lawfully. The chauffeur reserves the right to refuse service or terminate the trip at any time if a passenger's conduct is deemed unsafe, illegal, abusive, or offensive, or if it poses a risk to the chauffeur, the vehicle, or other passengers. No refunds will be given in such cases.
7.4. Prohibited Items/Activities: Smoking, including e-cigarettes and vaping, as well as the consumption of illegal drugs and any unlawful activities, is strictly prohibited in Company Vehicles. Possessing firearms or other weapons is also prohibited unless specifically authorized by law and disclosed to the Company in advance.
7.5. Damage to Vehicle: The Client is financially responsible for any damage to the interior or exterior of the vehicle caused by themselves or any member of their party during the Service period. This responsibility includes, but is not limited to, spills, stains, tears, burns, and breakage. A minimum cleaning fee of $500 will be charged for soiling that requires professional cleaning. Costs for repairs related to other damages will be evaluated and billed to the Client.
7.6. Seatbelt Usage: All passengers are required to follow the seatbelt laws in Washington, D.C., Maryland, and Virginia. The Company mandates the use of seatbelts for everyone in the vehicle at all times. Safety is not optional.
7.7. Personal Property: The Company is not responsible for any personal property that is lost, stolen, or damaged during the Service, or for items left in the Vehicle. Clients are fully responsible for their own belongings. If any items are found, the Company will make reasonable efforts to return them to the Client.
7.8. Maximum Passenger Capacity: The number of passengers allowed is limited to the vehicle's legal seating capacity. The chauffeur will not permit more passengers than the vehicle is designed and licensed to carry.
7.9. Alcohol Consumption: Violating Virginia's open container law is classified as a Class 4 misdemeanor, punishable by a fine of up to $250. Consumption of alcoholic beverages in the Vehicle is not permitted. The company does provide non-alcoholic beverages as part of a pre-booked package and in compliance with all applicable laws and licensing requirements.
8. Company Responsibilities & Service Standards
8.1. Provision of Service: The Company will provide the Service as detailed in the Booking Confirmation, exercising due care and skill.
8.2. Vehicle Condition: Vehicles will be clean, well-maintained, and in good roadworthy condition, equipped with standard luxury amenities.
8.3. Chauffeur Standards: Chauffeurs will be professional, appropriately licensed for the vehicle they are operating, courteous, discreet, and possess reasonable knowledge of the DMV Area. They will be appropriately attired.
8.4. Punctuality: The Company will make every reasonable effort to ensure the Chauffeur arrives at the scheduled pick-up location on time. However, unforeseen delays due to traffic, weather, or other circumstances beyond the Company’s control may occur. The Company will endeavor to communicate any significant anticipated delays to the Client.
8.5. Route Discretion: Unless a specific route has been requested by the Client and agreed upon in advance by the Company, the Chauffeur will select the route to the destination(s) based on their professional judgment, considering traffic, road conditions, and efficiency. The Company is not liable for delays if the Client requests a route that is not optimal.
8.6. Safety: The safety of passengers and the Chauffeur is paramount. The Chauffeur will operate the Vehicle in a safe and lawful manner at all times.
9. Limitation of Liability & Disclaimers
9.1. No Liability for Delays: The Company shall not be liable for any delays in reaching destinations caused by circumstances beyond its reasonable control, including but not limited to: severe traffic congestion, road closures, accidents, extreme weather conditions, police or security operations, or delays caused by the Client or their party.
9.2. Maximum Liability: To the fullest extent permitted by law, the Company’s total liability to the Client for any claim, loss, damage, or expense arising out of or in connection with these T&Cs or the provision of the Service shall be limited to the total amount paid by the Client to the Company for the specific Booking to which the claim relates.
9.3. No Guarantee of Uninterrupted Service: While the Company strives to provide a flawless service, it does not guarantee that the Service will be uninterrupted or error-free. In the event of a vehicle breakdown during service, the Company will use reasonable efforts to provide a replacement vehicle or alternative transportation as quickly as possible. Liability in such cases is limited as per clause 9.2.
9.4. Force Majeure: The Company shall not be liable for any failure or delay in performing its obligations under these T&Cs if such failure or delay is due to a Force Majeure Event. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond the Company’s reasonable control, including but not limited to: acts of God, war, terrorism, riots, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm, or other natural disasters, or failure of public or private telecommunications networks.
9.5. Insurance: The Company maintains commercial auto liability insurance and any other insurance coverage as required by law in the jurisdictions in which it operates. Details can be provided upon reasonable request.
10. Data Privacy
10.1. The Company collects and processes personal data from Clients in accordance with applicable data protection laws in the United States, including those relevant to the DMV Area. The primary purpose of collecting personal data is to facilitate Bookings, provide the Services, process payments, and communicate with Clients.
10.2. The Company will take reasonable measures to protect the confidentiality and security of Client personal data. For more detailed information, please refer to the Company’s Privacy Policy, available on our website or upon request.
11. Intellectual Property
11.1. The Company name, logo, trademarks, website content, and other intellectual property are owned by or licensed to The Emissary Luxury Transport. Clients are not permitted to use any Company intellectual property without prior written consent.
12. Termination of Service
12.1. The Company reserves the right to terminate the Service immediately, without refund, if: a) The Client or any member of their party breaches any material term of these T&Cs. b) The conduct of the Client or any passenger is illegal, abusive, poses a threat to the safety or well-being of the Chauffeur, other passengers, or the Vehicle, or is otherwise deemed unacceptable by the Chauffeur or Company management. c) The Client fails to make payments due under these T&Cs.
13. Dispute Resolution
13.1. Amicable Resolution: In the event of any dispute, claim, question, or disagreement arising from or relating to these T&Cs or the breach thereof, the parties shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties.
13.2. Mediation/Arbitration: If they do not reach such solution within a period of sixty (60) days, then, upon notice by either party to the other, all disputes, claims, questions, or differences shall be finally settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in [Specify Location, e.g., Fairfax County, Virginia], and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
13.3. Waiver of Class Action: To the extent permitted by law, the Client agrees that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
14. Governing Law & Jurisdiction
14.1. These T&Cs and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.
14.2. Each party irrevocably agrees that the courts of the Commonwealth of Virginia located in [Specify County, e.g., Fairfax County] (or, if appropriate, the United States District Court for the Eastern District of Virginia) shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these T&Cs or their subject matter or formation.
15. Amendments to Terms & Conditions
15.1. The Company reserves the right to amend these T&Cs at any time. Any such amendments will be effective immediately upon posting the revised T&Cs on the Company’s website or otherwise providing notice to the Client.
15.2. The T&Cs in effect at the time of a Booking will apply to that Booking. Clients are encouraged to review the T&Cs periodically.
16. Severability
16.1. If any provision or part-provision of these T&Cs is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these T&Cs.
17. Entire Agreement
17.1. These T&Cs, together with the Booking Confirmation and any other documents expressly incorporated by reference, constitute the entire agreement between the Company and the Client with respect to the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral.
18. No Waiver
18.1. No failure by the Company to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these T&Cs shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
19. Notices
19.1. Any notice or other communication given to a party under or in connection with these T&Cs shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in the Booking Confirmation or as otherwise notified in writing.
20. Contact Information
The Emissary Luxury Transport
📞 (571) 673-5010
21. Client Acknowledgement
BY MAKING A BOOKING WITH THE EMISSARY LUXURY TRANSPORT, THE CLIENT ACKNOWLEDGES THAT THEY HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS AND CONDITIONS.
​